Trust & Privacy
This page is maintained by 5minF2F to answer common security and privacy questions about our platform. It describes app-owner practices and platform capabilities we have enabled — it is not an independent certification or audit.
Access & authentication
Business accounts sign in with email and password. Passwords are required to be at least 8 characters and include an uppercase letter, lowercase letter, and number.
Each business owner only sees their own bookings, messages, reviews, AI knowledge, and settings. Admin tools are restricted to the platform team.
Data we collect
We collect the information needed to operate the booking and messaging experience: business profile details, booking page content, customer-submitted messages and contact details, AI assistant knowledge you upload, and basic analytics about how your booking page is used.
Customer messages and uploads stay scoped to the business they were sent to. We do not sell personal data.
Platform & hosting
5minF2F is built on the Lovable Cloud platform. Data is stored in a managed Postgres database with row-level security enabled on tables that hold customer or business data, so each business owner can only read and modify their own records.
Live updates (such as new messages appearing in your inbox) use the platform's realtime channels, which require authentication and are filtered by the same access rules.
Subprocessors & integrations
We rely on a small set of trusted providers to run the service:
- Lovable Cloud — application hosting, database, storage, edge functions
- Stripe — subscription billing and payments
- Resend — transactional email delivery
- Twilio — SMS and voice notifications
- ElevenLabs — voice synthesis for the AI assistant
- Daily — instant video calls
These providers receive only the data needed to perform their function (for example, an email address to deliver a notification, or a payment token to process billing).
Retention & deletion
You can delete bookings, messages, reviews, AI knowledge entries, and uploaded assets from your dashboard at any time.
To request deletion of your entire business account and associated customer data, email us at the address below and we'll handle the request.
Contact
Questions about privacy, security, or a suspected vulnerability? Reach us at support@5minf2f.com.
This page describes current practices and may be updated as the product evolves. It is app-owner content and is not a Lovable certification or independent audit.